7 Based on the brief comments on the cyber attack on TalkTalk in 2015, consider the challenge for managers and operatives in data centres that contain vast amounts of sensitive information. To a great extent, their role is to ‘be there’ in case something goes wrong, but not to interfere if it does not. If there is a setback of some form, they have to spring into action and know exactly what is expected of them. Does this mirror an airline pilot – who, for much of the time, relies on an auto-pilot?