Identify alternative strategies for overcoming resistance to change. The first step is to use the dynamic model of resistance to diagnose the causes of employee resistance. The second is to consider characteristics in the work environment that may represent obstacles to change. These obstacles then need to be eliminated.

Finally, managers can adopt one or more of the generic strategies for overcoming resistance to change.

They are education + communication, participation +

involvement, facilitation + support, negotiation +

agreement, manipulation + co-optation, and explicit +

implicit coercion. Each has its situational appropriateness and advantages and drawbacks. T-789