Discuss the key recipient and change agent characteristics that cause resistance to change. There are six key recipient characteristics. They are (1) an individual’s predispostion toward change, (2) surprise and fear of the unknown, (3) fear of failure, (4) loss of status and/or job security, (5) peer pressure, and (6) past success. The five key change agent characteristics include the following: (1) decisions that disrupt cultural traditions or group relationships, (2) personality conflicts, (3) lack of tact or poor timing, (4) leader ship style, and (5) failing to legitimize change. T-789