If you were to write a letter to a manufacturer complaining about a defective product and asking

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If you were to write a letter to a manufacturer complaining about a defective product and asking for a refund, your general purpose would be

a. To inform

b. To persuade

c. To collaborate

d. To entertain

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Excellence In Business Communication

ISBN: 9780134319056

12th Edition

Authors: John Thill, Courtland Bovee

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