Message Strategies: Requesting Information [LO-2]

Many companies now provide presales and postsales customer support through some form of instant messaging or online chat function. As a consumer looking for information, you’ll get better service if you can frame your requests clearly and succinctly.

Your task: Imagine that you need to replace your old laptop computer, but you’re not sure whether to go with another laptop or switch to a tablet or perhaps one of the new tablet/

laptop hybrids. Think through the various ways you will use this new device, from researching and note-taking during class to watching movies and interacting with friends on social media.

Now imagine you’re in a chat session with a sales representative from a computer company, and this person has asked how he or she can help you. Draft a message (no more than 100 words) that summarizes your computing and media requirements and asks the representative to recommend the right type of device for you.