Substitute a better phrase for each of the following:

1. You claim that 2. You must update 3. It is not our policy to 4. You neglected to 5. In which you assert 6. We are sorry you are dissatisfied 7. You failed to enclose 8. We request that you send us 9. Apparently, you overlooked our terms 10. We have been very patient 11. We are at a loss to understand