Which of the following is an effective way to maintain the you attitude when crafting negative messages?

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Which of the following is an effective way to maintain the

“you” attitude when crafting negative messages?

a. Make sure readers clearly understand that they are at fault; after all, recognizing a mistake is the first step toward improvement.

b. Make it clear that you don’t enjoy giving out bad news.

c. Show respect for the reader by “soft peddling” the negative news, implying it without really coming out and saying it directly.

d. Show respect for the reader by avoiding negative, accusatory language and emphasizing positives whenever possible.

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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Question Posted: Feb 01, 2024 02:00 AM

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Which of the following is an effective way to maintain the you attitude when crafting negative messages?

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Excellence In Business Communication

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