You are a car company; selling vehicles through authorized dealers only. Lately, you have found that one
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You are a car company; selling vehicles through authorized dealers only. Lately, you have found that one of the dealers is not treating customers properly. You have got to know this through some customer complaints. Write a letter to your dealer, informing that this type of customer treatment is not conducive to business and he should do something to rectify the situation. Tell him that you will not be able to continue his dealership, incase this continues.
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