Atno time did Dee have any idea of what she was doing. She had read blogs, and she knew she could write one. She also understood that she needed to restrict the blog to her own salespeople, but she had no idea how to do that. As the project developed, she was like a ping-pong ball between her IT department and Don. The IT department would raise an objection, and she would take it to Don. She had no idea what the objection meant, so she would report it verbatim. Don would tell her how to respond, and she would respond,

verbatim. It drove her nuts to be so ignorant about what they were saying, and she became incredibly frustrated. She was also lucky that it all worked out. LO.1