I use Figure 6-19 to summarize Chapters 4, 5, and 6.

I expect my students to know the meaning of all the terms on that figure and to be able to explain how they work together. If there is any student left who thinks this material is irrelevant, they should think about Dee. She needed that knowledge to succeed;

had Don been less professional, she could have been fleeced.

 LO.1