Suppose you have just taken over the management of a department that has just begun to use a new information system. Assume that the information system has not been reliable and is difficult to use. It is so difficult, in fact, that the employees in your new department ridicule the new system.

a. Summarize your management problem.

b. Suppose you decide to investigate the origin of the problems before you do anything. Describe what you might want to learn.

c. Suppose you learn that many of the problems your department is experiencing are due to the fact that your predecessor did not take the task of specifying requirements seriously. What do you do with that knowledge?

d. Describe three alternatives for approaching the IT department with these complaints. Which of these three is the most professional? Which of these three is most likely to improve the situation?

e. Describe three alternatives for handling the situation with your department.

Which do you think is most likely to generate confidence in you among your team? Which is most likely to improve the situation? LO.1