1. A manager who is reactive and works hard to address problems after they occur is described as a _____________.
(a) Problem seeker
(b) Problem solver
(c) Rational thinker
(d) Strategic opportunist

2. A problem is a discrepancy between a/an _____________ situation and a desired situation.
(a) Unexpected
(b) Risk
(c) Actual
(d) Uncertain

3. If a manager approaches problems in a rational and analytical way, trying to solve them in step-by-step fashion. He or she is well described as a/an _____________.
(a) Systematic thinker
(b) Intuitive thinker
(c) Problem seeker
(d) Behavioral decision maker

4. Th e first step in the decision-making process is to _____________.
(a) Generate a list of alternatives
(b) Assess the costs and benefits of each alternative
(c) Identify and define the problem
(d) Perform the ethics double-check