1. If a sales department supervisor is held accountable by a middle manager for the department’s performance, on whom is the department supervisor
dependent in making this performance possible?
(a) board of directors
(b) top management
(c) customers or clients
(d) department sales persons
2. Th e management function of is being activated when a bookstore manager measures daily sales in the magazine section and compares them with daily sales targets.
(a) planning
(b) agenda setting
(c) controlling
(d) delegating
3. Th e process of building and maintaining good working relationships with others who may someday help a manager implement his or her work agendas is called .
(a) governance
(b) networking
(c) emotional intelligence
(d) entrepreneurship
4. According to Robert Katz, skills are more likely to be emphasized by top managers than by fi rst-line managers.
(a) human (b) conceptual
(c) informational (d) technical