1. When a worker receives an e-mail memo from the boss with information about changes to his job assignment and ends up confused because he doesn’t understand it, the boss has erred by making a bad choice of for communicating the message.
(a) words 

(b) channels
(c) nonverbals 

(d) filters
2. The safest conclusion about privacy in electronic communications is.
(a) it’s guaranteed by law
(b) it’s not a problem
(c) it really doesn’t exist
(d) it can be password protected

3. A/An is higher in channel richness than a/an.
(a) memo; voice-mail
(b) letter; video conference
(c) instant message; e-mail
(d) voice mail; telephone conversation
4. Th e negative effects of status differences on communication between lower and higher levels
in organizations show up in the form of.
(a) filtering
(b) MBWA
(c) ethnocentrism
(d) passive listening