1. When the intended meaning of the sender and the interpreted meaning of the receiver are the same, communication is.
(a) effective 

(b) persuasive
(c) passive 

(d) efficient
2. What happens when a communication is persuasive?
(a) Th e receiver understands the message.
(b) Th e sender feels good about the message.
(c) Th e receiver acts as the sender intended.
(d) Th e sender becomes a passive listener.
3. How can a manager build credibility for persuasive communications?
(a) Make sure rewards for compliance with requests are clear.
(b) Make sure penalties for noncompliance with requests are clear.
(c) Make sure everyone knows who the boss is.
(d) Make sure to establish good relationships with others.
4. One of the rules for giving constructive feedback is to make sure that it is always.
(a) general rather than specific
(b) indirect rather than direct
(c) given in small doses
(d) delivered at a time convenient for the sender