14. When a change leader tries to deal with resistance by trying to covertly infl uence others,...
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14. When a change leader tries to deal with resistance by trying to covertly infl uence others, off ering only selective information and/or structuring events in favor of the desired change, this is an example of __________.
(a) rational persuasion
(b) manipulation and cooptation
(c) negotiation
(d) facilitation
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