14. When a change leader tries to deal with resistance by trying to covertly infl uence others,...

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14. When a change leader tries to deal with resistance by trying to covertly infl uence others, off ering only selective information and/or structuring events in favor of the desired change, this is an example of __________.

(a) rational persuasion

(b) manipulation and cooptation

(c) negotiation

(d) facilitation

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Exploring Management

ISBN: 9780470878217

3rd Edition

Authors: John R. Schermerhorn

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