2 After taking a new job as head of retail merchandising at a department store, you are disappointed to find that the sales people are evaluated on a graphic rating scale. It uses a simple list of traits to gauge their performance. You want to propose an alternative and better approach that will make performance reviews really valuable. Your boss says, 'Give me a plan'. Exactly what will you suggest in your proposal, and how will you present it to the sales people as well as the boss?