20. When Scott Tweedy picked up a magazine article on “How to Manage Health Care Workers,” he was pleased to fi nd some apparent advice. Scott was concerned about poor performance by several of the respiratory therapists in his clinic. Th e author of the article said that the “best way to improve performance is to make your workers happy.” Well, Scott was happy upon reading this and made a pledge to himself to start doing a much better job of

“making the therapists happy in the future.”