When interacting with an angry coworker who is complaining about a work problem, a manager skilled at

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When interacting with an angry coworker who is complaining about a work problem, a manager skilled at active listening would most likely try to _____.

a. Delay the conversation until a better time

b. Point out that the conversation would be better held at another location

c. Express displeasure in agreement with the coworker’s complaint

d. Rephrase the coworker’s complaint to encourage him to say more.

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Exploring Management

ISBN: 9781119395805

6th Edition

Authors: John R. Schermerhorn Jr, Daniel G. Bachrach

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Question Posted: Oct 28, 2023 06:48 AM

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When interacting with an angry coworker who is complaining about a work problem, a manager skilled at

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Exploring Management

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