Prepare performance reports at different organizational levels (Learning Objective 5)

InTouch is a Seattle company that sells cell phones and PDAs on the Web. InTouch has assistant managers for its digital and video cell phone operations. These assistant managers report to the manager of the total cell phone product line, who, with the manager of PDAs, reports to the manager for all sales of handheld devices, Beth Beverly. Beverly received the following data for November operations:

Arrange the data in a performance report similar to Exhibit 10-20. Show November results, in thousands of dollars, for digital cell phones, for the total cell phone product line, and for all devices. Should Beverly investigate the performance of digital cell phone operations? Why or why not?

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Cell Phones Digital Video PDAs Revenues, budget.......... $204,000 $800,000 $300,000 Expenses, budget............ 140,000 390,000 225,000 Revenues, actual............. 214,000 840,000 290,000 Expenses, actual........ 135,000 400,000 230,000