Andrew Finning, the CFO for New Bank, wants to measure the increase in the number of loan

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Andrew Finning, the CFO for New Bank, wants to measure the increase in the number of loan applications on the bank's BSC. In which perspective should this measure be included?

a. Customer perspective

b. Internal business process perspective

c. Financial perspective

d. Learning and growth perspective

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Accounting For Managers Interpreting Accounting Information For Decision Making

ISBN: 9781118037966

1st Canadian Edition

Authors: Paul M. Collier, Sandy M. Kizan, Eckhard Schumann

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