Westerly Cable offers a series of products such as cable television, telephone service, internet service, and an entire range of business products. Recently the company has been receiving a lot of complaints about its business service. Ron Harriman, the company ’s CEO, has asked his business analysis team to look at the reasons for the complaints. The following is the data it has collected.

REQUIRED:

a. Draw a Pareto chart of these problems.

b. Draw a RADAR chart of these problems.

c. Which chart is more informative?

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Problem # of Complaints Slow download speed 125 Service drops 75 Slow customer service response 200 Telephone outages 100