C 1. IT, Inc., has adopted the balanced scorecard approach to motivate the managers of its product divisions to work toward the companywide goal of leading its industry in innovation. The corporation’s selected performance measures and scorecard results are as follows:

Can you effectively compare the performance of the three divisions against the targets? What other measures mentioned in this chapter are needed to evaluate performance effectively?
Responsibility Centers

Transcribed Image Text:

Division Performance Measure New product ROI Employees cross-trained in new tasks A B C Target 80% 75% 70% 75% within 30 days 95 96 94 100 New product's time to market less than one year 85 90 86 New product's market share one year after introduction 50 100 80 80 80 80 80