1.Do they have competitors that are much more focused? How do these generic service providers react to...
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1.Do they have competitors that are much more focused? How do these generic service providers react to this competition? Who is performing best in terms of profit and growth?
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Service Management An Integrated Approach
ISBN: 9780273732037
3rd Edition
Authors: Paul Gemmel, Bart Van Looy , Roland Van Dierdonck
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