Service Management An Integrated Approach(3rd Edition)
Authors:
Paul Gemmel, Bart Van Looy , Roland Van Dierdonck
In Stock
Shipment time
Expected shipping within 2 DaysPopular items with books
Total Price:
$0
Solution Manual Includes
Price:
$9.99
Book details
ISBN: 027373203X, 9780273732037
Book publisher: Pearson
Book Summary: Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies. The book is based on three central strands of services customers, employees and operations. The final part of the book addresses the issue of performance management and service strategy.Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today. Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students.
Customers also bought these books
Position Trading Market Timing Mastery Trade Like A Hedge Fund Manager By Discovering How To Spot Trends And Knowing Exactly When To Buy And Sell Your Stocks For Maximum Profit - 1st Edition
Alpha Bull Traders
ISBN: 1686058772, 978-1686058776
$0 $12.99
Financial management theory and practice - 12th Edition
Eugene F. Brigham and Michael C. Ehrhardt
ISBN: 978-0030243998, 30243998, 324422695, 978-0324422696
$0 $310.95
Fundamentals of Financial Management - Concise 6th Edition
Eugene F. Brigham
ISBN: 324664559, 978-0324664553
$0 $220.95
Leadership Theory Application and Skill Development - 5th edition
Robert N. Lussier
ISBN: 9781111827076, 1111827079, 978-1285127361
$0 $301.95
Management Leading & Collaborating in a Competitive World - 11th edition
Thomas Bateman
ISBN: 9781259254222, 77862546, 1259254224, 978-0077862541
$0 $324.33
Entrepreneurship Theory Process and Practice - 9th edition
Donald F. Kuratko
ISBN: 1285531825, 1285051750, 9781285531823, 978-1285051758
$0 $148.00
Essentials of Entrepreneurship and Small Business Management - 8th edition
Norman M. Scarborough
ISBN: 978-0133930382, 133849627, 133930386, 978-0133849622
$0 $266.65
New Public Leadership Making A Difference From Where We Sit - 1st Edition
Douglas F. Morgan
ISBN: 0765634643, 978-0765634641
$0 $56.95
Effective Multi Unit Leadership Local Leadership In Multi Site Situations - 1st Edition
Chris Edger
ISBN: 1138257788, 978-1138257788
$0 $74.96
How To Audit The Process Based QMS - 1st Edition
Dennis R. Arter
ISBN: 0873895770, 978-0873895774
$0 $2.97
Frequently Bought Together
Understanding Tax Lien And Tax Deed Investing No Fluff - 1st Edition
C R Wesley
ISBN: 168489672X, 978-1684896721
$0 $13.49
Intermediate Accounting Volume 1 - 12th Canadian edition
Donald E. Kieso
ISBN: 119-49633-5, 1119496497, 1119496330, 978-1119496496
$0 $49.79
Selling Today Partnering to Create Value - 14th edition
Gerald L. Manning
ISBN: 9789353060428, 9780134478364 , 978-0134477404
$0 $49.95
Incorporating And Disincorporating A Business - 3rd Edition
Mark Mclaughlin
ISBN: 1526507692, 978-1526507693
$0 $201.17
Meta Level Control For Deductive Database Systems - 1st Edition
Helmut Schmidt
ISBN: 3540537546, 978-3540537540
$0 $17.83