1.What kinds of input- and output variables were included in this study? What were the managerial lessons?...
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1.What kinds of input- and output variables were included in this study? What were the managerial lessons? What were the advantages and disadvantages of this DEA method?
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Service Management An Integrated Approach
ISBN: 9780273732037
3rd Edition
Authors: Paul Gemmel, Bart Van Looy , Roland Van Dierdonck
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