1.What kinds of input- and output variables were included in this study? What were the managerial lessons?...

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1.What kinds of input- and output variables were included in this study? What were the managerial lessons? What were the advantages and disadvantages of this DEA method?

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Service Management An Integrated Approach

ISBN: 9780273732037

3rd Edition

Authors: Paul Gemmel, Bart Van Looy , Roland Van Dierdonck

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