4. The clinic is considering adopting a queue priority system that is determined by the time of...

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4. The clinic is considering adopting a queue priority system that is determined by the time of entry into the system at the receptionist. How might patients waiting for the doctor react to this policy?

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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