5. Reconsider Figure 7.12, the value-stream map of the small business loan approval process. If the process

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5. Reconsider Figure 7.12, the value-stream map of the small business loan approval process. If the process were conducted entirely online, what value-added activities could be eliminated? What is the overall efficiency of an online process?

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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Question Posted: Nov 13, 2024 02:00 AM

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5. Reconsider Figure 7.12, the value-stream map of the small business loan approval process. If the process

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Service Management Operations Strategy Information Technology

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