5.5. Getting a physical examination at a physicians office involves a series of steps. The table below

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5.5. Getting a physical examination at a physician’s office involves a series of steps. The table below lists these activities and their average times. The activities can occur in any order, but the doctor’s consultation must be last. Three nurses are assigned to perform activities 1, 2, and 4.

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Service Management Operations Strategy Information Technology

ISBN: 9781265075538

10th International Edition

Authors: Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons

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