Circle the appropriate response.

1. In the era of scientific management, organizational leaders were not as concerned about managerial ethics and social responsibility as they are today.

2. Communication is effective when it results in mutual understanding.

3. Upward communication channels are a source of feedback.

4. The most appropriate behavior for a manager to take with regards to the "grapevine" is to pretend it does not exist.

5. High standards of sanitation are an ethical and social responsibility.