You were recently hired by a multi channel retailer that promotes itself as an American firm selling
Question:
You were recently hired by a multi channel retailer that promotes itself as an American firm selling only American-made goods. The products featured in advertising and in catalogs tell stories of the firms that produced the goods in the United States. The sales response to the firm’s Made in the USA position has been incredible because it resonates with its customers’ values. As a result, growth has been impressive. One day while speaking to a vendor, you find out a shipment of merchandise will be delayed because the product is coming from overseas and is late. A few days later you hear a similar story. As it turns out, the firm just barely earns the Made in the USA label. Though technically the products meet a standard to be classified as American made, you worry that the firm is not being truthful to its customers. You decide to write a letter to the VP of marketing detailing your concerns. What would you put in the letter?
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