Classify each of the performance measures below into the most likely balanced scorecard perspective it relates to. Label your answers using C (customer), P (internal process), I (innovation and growth), or F (financial).

1. Customer wait time -

2. Number of days of employee absences -

3. Profit margin -

4. Number of new products introduced -

5. Change in market share -

6. Employee training sessions attended -

7. Length of time raw materials are in inventory -

8. Customer satisfaction index -