USA Airlines uses the following performance measures. Classify each of the performance measures be¬ low into the most likely balanced scorecard perspective it relates to. Label your answers using C (cus¬ tomer), P (internal process), I (innovation and growth), or F (financial).

1. Cash flow from operations —--

2. Number of reports of mishandled or lost baggage -

3. Percentage of on-time departures -

4. On-time flight percentage -

5. Percentage of ground crew trained -

6. Return on investment -

7. Market value -

8. Accidents or safety incidents per mile flown -

9. Customer complaints -

10. Flight attendant training sessions attended -

11. Time airplane is on ground between flights -

12. Aiiplane miles per gallon of fuel -

13. Revenue per seat -

14. Cost of leasing airplanes -