Customer Satisfaction Which one of the following statements is false? a. Leading measures focus on fulfilling customer
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Customer Satisfaction Which one of the following statements is false?
a. Leading measures focus on fulfilling customer expectations.
b. Outcome measures focus on whether improvements in leading measures result in more satisfied customers.
c. A decreasing market share is a good indication of high customer satisfaction.
d. Companies that are not committed to quality products usually do not last long.
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Related Book For
Accounting Concepts And Applications
ISBN: 9780324376159
10th Edition
Authors: W. Steve Albrecht, James D. Stice, Earl K. Stice, Monte R. Swain
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