1.Which statement, if made by the nurse, is an example of a communication technique that can facilitate communication?
a.Yes, I agree with you.
b.You need to talk to your doctor.
c.I know just how you feel.
d.What are you thinking about?

2.The nurse is working in the outpatient clinic when a patient who has been waiting to be seen for an hour yells, What are you people doing? I‘m sick and tired of waiting! Which response is the most therapeutic, if made by the nurse?
a.The doctor can only do so much.
b.Would you like a magazine?
c.I can see that you are frustrated.
d.You need to be quiet!

3.The physician orders a dose of morphine that the nurse considers excessive. The nurse should
a.administer the medication.
b.ask another nurse to administer the medication.
c.call the supervisor.
d.contact the physician.