1. One of the members of your team continually arrives late for meetings and does not turn drafts of assignments in on time. In general, this group member is engaging in social loafing. What can the members of your group do to reduce social loafing?
2. Consider a team with which you have worked. Using the information in Exhibit 5-6 on page 173, consider whether there were more task-oriented or maintenance-oriented roles in the group. What impact did this have on the group's performance?

3. Identify 4 or 5 norms that a team could put into place near the beginning of its life to help it function better over time.

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EXHIBIT 5-6 Roles Required for Effective Team Functioning Function Description Initiating Stating the goal or problem, making pro- posals about how to work on it, setting time limits. Roles that build task accomplishment Roles that build and maintain a team Seeking information and opinions Providing informa- tion and opinions Clarifying Elaborating Summarizing Consensus testing Harmonizing Compromising Gatekee ping Asking group members for specific fac- tual information related to the task or problem, or for their opinions about it. Sharing information or opinions related to the task or problems. Helping one another understand ideas and suggestions that come up in the group. Building on one another's ideas and suggestions. Reviewing the points covered by the group and the different ideas stated so that decisions can be based on full information. Providing periodic testing on whether the group is nearing a decision or needs to continue discussion. Mediating confict among other mem- bers, reconciling disagreements, relieving tensions. Admitting error at times of group conflict. Making sure al members have a chance to express their ideas and feelings and preventing members from being interrupted. Example "Let's set up an agenda for discussing each of the prob- lems we have to consider." "What do you think would be the best approach to this, Jack?" "I worked on a similar problem last year and found ..." "What you mean, Sue, is that we could ..." "Building on Don's idea, think we could ..." Appointing a recorder to take notes on a blackboard. "Is the group ready to decide about this?" "Don, I don't think you and Sue really see the question that differently." "Well, I'd be willing to change if you provided some help on ..." "Sue, we haven't heard from you on this issue."