Fundamentals Of Organizational Behaviour 1st Canadian Edition Robert Kreitner, Angelo Kinicki, Nina Cole - Solutions

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Do you think the MDS recommendations will help Benefiton win back market share in Canada?
How would you assess each of the recommendations proposed by MDS Management?
Did Benefiton's board of directors take appropriate action with respect to the retailer's Canadian operation?
In his memos, a manager uses gender-specific terms like policeman and fireman, and always uses the pronoun "he" when referring to people of both sexes. Do you tell him that the organizational culture no longer supports sexist language, or do you ignore the problem altogether?
A talented co-worker, a member of a visible minority, tells you, "I'm quitting tomorrow.'' You suspect the resignation has to do with the fact that the organizational climate is not supportive. How do you respond?
If co-workers were to ask you to take on some extra duties so that they can attend a religious observance, how would you feel and respond?
If you were posted to a branch in a far-off culture, how would you feel as a minority outsider?
What would your response be to a sexist cartoon or photograph on a co-worker's bulletin board?
If you were to overhear a co-worker making a joke demeaning to a particular minority group, how would you respond?
List some stereotypes about male executives and female execu¬ tives, along with your opinions as to their accuracy.
What stereotypes are you aware of that relate to your sex, racial/ethnic group, religion, and age?
Do not tolerate any racist, sexist, or other discriminatory behaviours. Make employees aware of anti-discrimination and anti-harassment legislation by holding information sessions and by posting these laws in each department.
Create caucus groups in which people of same culture meet regularly to share experiences and offer support to one another.29
Provide cultural sensitivity training programs that help modify negative attitudes toward individuals from different cultures. For example. Northern Telecom provides a 16-hour training program for new employees to help them modify their negative attitudes toward individuals from different cultures.
Create discussion groups in which employees from various cultures talk about their background, thereby forcing other employees to confront their own cultural stereotypes and misconceptions.
Identify employees who resist the new values, and either train or remove them.28
Revise hiring and promotion policies so that they reflect the new values underlying the organizational culture. In a context of diversity, organizations should hire employees from a wide variety of backgrounds, using employment equity guide¬ lines to help them achieve this goal.
What would you do if you were the director of nursing services?
What would you do if you were the chief administrator of this hospital?
Was this money well spent? How can one tell?
Whose fault was it that $150 000 had to be spent?
If you were Yee, how would you handle the situation?
Who is responsible for Norton's current performance?
What were the underlying causes of Norton's poor performance?
How would you reconcile some of the obviously competing demands that are surfacing even before you start your duties?
How would you go about demonstrating leadership if you were the new chief?
What are the differences between an administrator, a leader, and a manager?
How would you respond to Carlos if you were the regional manager?
What is your impression of the regional manager?
What is your impression of Carlos?
If you were top management and uncovered the entire story, how would you respond?
If you were Marie, how would you handle the situation?
If you were Ricky, what would you say to Marie upon being discovered using the mandrel?
What advice would you give Shirley if you were Professor Vendom?
What would you have done if you were Shirley Lam?
What advice would you give Shirley if you were Professor Vendom?
What would you have done if you were Shirley Lam?
Will Kingston Technology be able to maintain its current organizational culture as the company grows? Explain?
How do John Tu and David Sun practice socialization and mentoring? Explain.
Explain how Kingston’s organizational culture fulfils the four functions of culture.
What are the shared things, sayings, doings, and feelings at Kingston Technology? Explain.
Do you think this particular situation is unique to Italian culture, or could it be replicated in other countries?Explain. Which countries? Why?
What can North Americans, who culturally tend to be more competitive than cooperative, learn from the busi¬ness climate in Lumezzane, Italy?
Which organizational metaphor is exemplified in this case?Why?
Fiorina sure seems to have made a great impression on key people in this case. What is her “secret”?
As Fiorina goes about getting HP into the Internet age, is organizational politics likely to be a problem? Explain.What should she do about it?
Which power base do you think will serve her best dur¬ing her attempts to change HP’s culture? Explain.
What bases of power did Fiorina rely on in this case study? Cite specific evidence.
Which of the nine generic influence tactics are evident in this case? Give specific evidence.
Roberta needs to communicate to her staff about the policy change, to help clear up the confusion, and defuse anger.What is her best communication approach to this? Explain.
Roberta has been placed in a difficult situation by HRI.How should she approach Bob Hiberley on this and what specific questions should she ask?
Did HRI use the most appropriate communication medium to announce the job security policy change? What approach could HRI have taken that would have increased the like¬lihood of acceptance, reduced resentment, and helped maintain the employees’ trust?
What medium of communication would you use to com¬municate a potential layoff? Explain.
How should Roberta respond to the concerns of her staff about potential layoffs? How can she motivate her staff in the face of uncertainty and confusion? Is there anything she can do to reduce the fear level for her employees?
Which conflict-handling styles did Pedrolie use effectively(or ineffectively)?
What evidence of functional and dysfunctional conflict can you detect in this case?
Which cross-cultural relationship building behaviours would have served Pedrolie well during the change?Explain.
How big a problem was in-group thinking in this case?Explain.
What causes of conflict can you detect in this case? Which one(s) presented the greatest obstacle to Pedrolie’s new way of doing things? Explain.
Based on what you have read, what was the overriding key to success in this case?
What lessons about managing virtual teams does this case teach us?
What role, if any, did trust play in this case?
Could the 500 Lucent engineers who worked on the Bandwidth Manager project be called a team? Why or why not? Could Bill Klinger and Frank Polito be called a team?Explain.
All things considered, who was most to blame for the cat¬astrophic decision to launch? Why?
Do you think groupthink was a major contributor to the Challenger disaster? Explain.
Which symptoms of groupthink (see Chapter 6) are evi¬dent in this case?
Which task and maintenance roles in Table 7-2 should have been performed or performed better? By whom?
Why do you think the three-step decision making process has been such a success? Discuss your rationale.
To what extent does SmithKIine Beecham promote orga¬nizational creativity and innovation?
To what extent is SmithKIine’s decision making process consistent with the contingency recommendations pre¬sented in Table 6-1 ? Explain.
How does SmithKIine’s approach attempt to control for escalation of commitment?
Is SmithKIine Beecham’s resource-allocation decision making process more characteristic of the rational model or the bounded rationality model of decision making? Dis¬cuss your rationale.
Would you be willing to work as a store manager at Au Bon Pain after graduating from college/university? Explain your rationale.
How would the Type A person perform as an Au Bon Pain store manager? Based on Type A research, how would this job affect the behavioural, attitudinal, and physiological outcomes of Type A individuals?
How might Mr Thibeault use a control coping strategy to reduce occupational stress?
Use the model of burnout (see Figure 5-2) to explain how and why Au Bon Pain store managers appear to burn out.
Which types of stress outcomes do Au Bon Pain store managers experience?
What are the individual-level, group-level, and extraorganizational stressors that Richard Thibeault is exposed to?
What advice would you offer the company’s compensa¬tion review committee?
Is Lincoln Electric’s organizational culture (see Chapter 13) suitable for installing team-based pay?
Why have Lincoln Electric’s traditionally huge annual cash bonuses motivated strong effort when critics say bonuses reward past performance?
Should Lincoln Electric switch to another organizational reward norm? If no, why? If yes, which one?
Relative to Figure 4-1, which organizational reward norm has long been in effect at Lincoln Electric? How can you tell?
Does expectancy theory explain Christine’s low moti¬vation? Explain. How could Christine’s motivation be increased, according to expectancy theory?
Does equity theory explain Christine’s low motivation?Explain. How could Christine’s motivation be increased, according to equity theory?
Using the job characteristics model, which core job charac¬teristics are involved in Christine’s job, and which ones are not? What should Tony Dunlop do to improve Christine’s motivation, according to the job characteristics model?
Using Herzberg’s theory, which hygiene and motivator factors are present and which are not? What could Tony Dunlop do to try to provide more hygiene and motivator factors?
Using Mazlow and McClelland’s need theories, analyze which of Christine’s needs are being met and which ones are not. What could Tony Dunlop do to try to meet the needs that are currently unmet?
What role do your emotions play in your conclusion that, all things considered, Milken is a bad guy, a good guy, or both?
How would you rate Milken’s emotional intelligence?Explain.
Does Milken have an internal or external locus of control, and has this tendency helped or hindered him?
On scales of Low = I to High = 10, how would you score Milken on each of the Big Five personality dimensions in Table 2-2? How does the personality profile you have constructed for Milken explain his incredible comeback after prison and cancer?
How would you rate Milken on self-monitoring? Explain your reasoning.
How do you suppose Miiken maintains his self-esteem when so many people despise him as a very wealthy whitecollar criminal?
Imagine yourself as a new Microsoft manager who reports directly to Steve Ballmer. How would the fact that he owns $20 billion (that’s a“B”) in company stock affect the way you likely would respond to him and interact with him on a daily basis?
What is the connection between TQM and Ballmer’s Vision Version 2?
Using Table I-I as a guide, how would you assess Steve Ballmer’s skills as an effective manager?
Which people-centred practices seem to be most evident in this brief case study of Microsoft?
Which of the seven people-centred practices discussed at the beginning of Chapter I does Ballmer need to work on to be an effective manager? Explain your choices.
Do you agree with Bruce’s assessment of the changes at Gap Adventures, as he expresses them at the end of the video? Explain.

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