Questions and Answers of Fundamentals Of Organizational Behaviour

What practices in the Eco-Seagate help team members to become more cohesive?
Explain the importance of communication and diagram the communication process.
Describe problems with communicating through electronic mail.
Identify two ways in which nonverbal communication differs from verbal communication.
Identify two conditions requiring a channel with high media richness.
Identify four common communication barriers.
Discuss the degree to which men and women communicate differently.
Outline the key elements of active listening.
Summarize four communication strategies in organizational hierarchies.
A company in a country that is just entering the information age intends to introduce electronic mail for office staff at its three buildings located throughout the city. Describe two benefits as
Corporate and employee blogs might become increasingly popular over the next few years. What are the advantages and disadvantages of this communication medium?
Marshall McLuhan coined the popular phrase “The medium is the message.” What does this phrase mean, and why should we be aware of it when communicating in organizations?
Why is emotional contagion important in organizations? What effect does the increasing reliance on e-mail have on this phenomenon?
Under what conditions, if any, do you think it is appropriate to use e-mail to notify an employee that he or she has been laid off or fired? Why is e-mail usually considered an inappropriate channel
Define organizational behavior and give three reasons for studying this field of inquiry.
Describe five organizational behavior trends and discuss their effects on the workplace.
Debate the advantages and disadvantages of workforce diversity.
Summarize the benefits and challenges of telecommuting.
Define values and explain why they have become more important in recent years.
Define corporate social responsibility and argue for or against its practice in organizations.
Identify the five anchors on which organizational behavior is based.
Diagram an organization from an open systems view.
Define knowledge management and intellectual capital.
Identify specific ways in which organizations acquire, share, and preserve knowledge.
A number of years ago, employees in a city water distribution department were put into teams and encouraged to find ways to improve efficiency. The teams boldly crossed departmental boundaries and
After hearing a seminar on knowledge management, a mining company executive argues that this perspective ignores the fact that mining companies could not rely on knowledge alone to stay in business.
At a recent seminar on information technology, you heard a consultant say that over 30 percent of U.S.companies use software to manage documents and exchange information, whereas firms in Europe are
BusNews Corp. is the leading stock market and business news service. Over the past two years BusNews has experienced increased competition from other news providers. These competitors have brought in
How should Peter deal with John’s and Jane’s requests and the complaint from the administrators?
What can the organization as a whole do to address problems like these?
What organizational behavior issues can you identify in this case?
Evaluate Wal-Mart’s corporate social responsibility initiatives in the context of the triple bottom line. What else could it do to fulfil the triple bottom line mandate?
In addition to introducing new corporate social responsibility initiatives, Wal-Mart is actively communicating its practices through public relations experts. Is this action necessary and
Identify the organizational behavior concepts that the teams applied to complete this task.
What personal theories of people and work teams were applied to complete this task?
What organizational behavior problems occurred? What actions were (or should have been) taken to solve them?
What are the main reasons why certain stakeholders are more important than others for this organization?
Based on your knowledge of the organization’s environmental situation, is this rank ordering of stakeholders in the organization’s best interest, or should specific other stakeholders be given
What societal groups, if any, are not mentioned as stakeholders by the organization? Does this lack of reference to these unmentioned groups make sense?
A happy worker is a productive worker.
Decision makers tend to continue supporting a course of action even though information suggests that the decision is ineffective.
Organizations are more effective when they prevent conflict among employees.
It is better to negotiate alone than as a team.
Companies are more effective when they have a strong corporate culture.
Employees perform better without stress.
Effective organizational change always begins by pinpointing the source of current organizational problems.
Female leaders involve employees in decisions to a greater degree than do male leaders.
People in Japan value group harmony and duty to the group (high collectivism)more than Americans do (low collectivism).
The best decisions are made without emotion.
If employees feel they are paid unfairly, then nothing other than changing their pay will reduce their feelings of injustice.
Identify the four drivers of individual behavior and results.
Describe three ways to match individual competencies to job requirements.
Identify five types of individual behavior in organizations.
Define values and explain why values congruence is important.
Define five values commonly studied across cultures.
List three ethical principles.
Explain how moral intensity, ethical sensitivity, and the situation influence ethical behavior.
Identify the “Big Five” personality dimensions.
Summarize the personality concepts behind the Myers-Briggs Type Indicator.
Explain how personality relates to Holland’s model of vocational choice.
This chapter begins by identifying employee engagement as a combination of the four factors in the MARS model. In your opinion, why would all four factors be important? Also, is it possible for
Most large organizations spend a lot of money identifying the key competencies for superior work performance. What are the potential benefits and pitfalls associated with identifying competencies?
Executives at a major consumer products company devoted several days to a values identification seminar in which they developed a list of six core values to drive the company forward. All employees
This chapter discussed the concept of values congruence in the context of an employee’s personal values with the organization’s values. But values congruence also relates to the juxtaposition of
Look over the four pairs of psychological types in the Myers-Briggs Type Indicator and identify the personality type (the four letters) that would be best for a student in this course. Would this
Describe several major reasons intergroup conflict exists in organizations.
Explain how intergroup conflict can be beneficial to organizations.
Describe some potential harmful consequences of intergroup conflict to individuals.
Explain how an organization can capitalize on conflict.
Describe several approaches to reducing intergroup conflict.
Explain why conflict between line and staff departments is so prevalent in organizations.
What do you think of Palaggi and Wilson's method of resolving conflict between themselves and Marant?
What should Frank Marant do now?
What could have been done ot resolve this conflict before it reached such drastic proportions?
What label (type of conflict) best fits the method of conflict resolution used by the executives who ousted Marant?
Do you think appointing Frank Marant as Vice President of Special Projects will prove to be an effective compromise? Why or why not?
What is the most pronounced intergroup conflict in the place you work (or school you attend)? Does it appear to be based on substantive or personal issues?
Assume you are the general manager of a business. How would you know what intergroup conflicts exist in your organization? In other words, how would you diagnose the presence of conflict?
While Secretary of State, Henry Kissinger was widely regarded as highly effective in resolving conflict among heads of state. What conflict resolution techniques did Kissinger appear to use?
Describe three positive consequences of labor-management conflict.
Describe three negative consequences of labor-management conflict.
Assume you and the instructor of this course exchanged images over the amount of work assigned. Write down what you assume would be the in- structor's perception of students' views about this issue.
What technique do you use to resolve conflict with your boss? Your spouse? Any other person with whom you are emotionally involved?
In your experience, what groups in a business tend to be in frequent conflict with each other? What is the source of this conflict?
Is a prize fight a conflict? Why or why not?
In practice, compromise is the usual approach to resolving intergroup conflict. What makes compromise so useful?
Comprehend the difference between an effective and an efficient organization.
Understand the relationship between environmental demands and organizational effectiveness.
Describe at least six measures of organizational effectiveness.
Identify and explain several factors that contribute to organizational effectiveness.
Explain how organizational design is related to organizational effectiveness.
Recognize three types of wasteful organizational practice.
Suppose you were asked to head a task force to determine if a particular hospital were an effective organization. How would you go about finding an answer to this question?
Provide an example of an organization familiar to you that is effective but not efficient.
Provide an example of an organization familiar to you that is efficient but not effective.
Identify the most effective organization you know of. On what basis did you reach your conclusion?
Identify the least effective organization you know of. On what basis did you reach your conclusion?
In your opinion, what characteristics of an organization are the most in- fluential in determining whether or not it will be effective? Do not necessarily confine yourself to factors mentioned in
Is the Mafia an effective organization? Explain.
How might a first-line supervisor in a clerical department of an insurance company make use of the concept of organizational effectiveness?

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