Questions and Answers of Fundamentals Of Organizational Behaviour

Distinguish constructive conflict from socioemotional conflict and explain how to apply the former without having the latter become a problem.
The chief executive officer of Creative Toys Inc. has read about cooperation in Japanese companies and vows to bring this same philosophy to the company.The goal is to avoid all conflict so that
Suppose you head one of five divisions in a multinational organization and are about to begin this year’s budget deliberations at headquarters. What are the characteristics of your audience in
Managers tend to use an inquisitional approach to resolving disputes between employees and departments. Describe the inquisitional approach and discuss its appropriateness in organizational settings.
Identify the different conflict episodes that exist in this case. Who was in conflict with whom?
What are the sources of conflict for these conflict incidents?
What conflict management style(s) did Lapierre, the international team, and Gushin use to resolve these conflicts? What style(s) would have worked best in these situations?
What conflict management interventions were applied here? Did they work? What alternative strategies would work best in this situation and in the future?
Identify the sources of conflict that explain current relations in the Pritzker family.
What did Tom do to try to minimize the conflict among family members? Did any of it work? Why or why not?
What other organizational behavior concepts seem to be relevant to this story about rivalries in the Pritzker family and its businesses?
Define leadership and shared leadership .
List seven competencies of effective leaders.
Describe the people-oriented and taskoriented leadership styles.
Outline the path–goal theory of leadership.
Summarize leadership substitutes theory.
Distinguish transformational leadership from transactional and charismatic leadership.
Describe the four elements of transformational leadership.
Describe the implicit leadership perspective.
Discuss the influence of culture on perceptions of effective leaders.
Discuss similarities and differences in the leadership styles of women and men.
Find two newspaper ads for management or executive positions. What leadership competencies are mentioned in these ads? If you were on the selection panel, what methods would you use to identify these
Your employees are skilled and experienced customer service representatives who perform nonroutine tasks, such as solving unique customer problems or special needs with the company’s equipment. Use
Transformational leadership is currently the most popular perspective of leadership. However, it is far from perfect. Discuss the limitations of transformational leadership.
This chapter emphasized that charismatic leadership is not the same as transformational leadership. Still, charisma is often mentioned in discussions of leadership. In your opinion, how does charisma
Identify the symptoms indicating that problems exist at LaCrosse Industries Inc.
Use one or more leadership theories to analyze the underlying causes of the current problems at LaCrosse Industries. What other organizational behavior theories might also help to explain some of the
What should Gilbert LaCrosse do in this situation?
Based on the information in this case study, describe the competencies that seem strongest in John Mack.
To what extent has John Mack exhibited transformational leadership behaviors to shift Morgan Stanley’s culture and decision making?
Describe three types of coordination in organizational structures.
Justify the optimal span of control in a given situation.
Discuss the advantages and disadvantages of centralization and formalization.
Distinguish organic from mechanistic organizational structures.
Identify and evaluate five pure types of departmentalization.
Describe three variations of divisionalized structure and explain which one should be adopted in a particular situation.
Diagram the matrix structure for a projectbased organization and a large global business.
Describe the features of team-based organizational structures.
Identify four characteristics of external environments and discuss the preferred organizational structure for each environment.
Summarize the influences of organizational size, technology, and strategy on organizational structure.
Boutique advertising agency Nitro has an organic, team-based structure. What coordinating mechanism dominates in this type of organizational structure?Describe the extent and form in which the other
If we could identify trends in organizational structure, one of them would be decentralization. Why is decentralization becoming more common in contemporary organizations? What should companies
Diversified Technologies LLC (DTL) makes four types of products, each type to be sold to different types of clients. For example, one product is sold exclusively to automobile repair shops, whereas
Why are many organizations moving away from geographic divisional structures?
Should Pfizer voluntarily pull Celebrex off the market, given that the other two drugs in its class have been withdrawn? What factors are the most important in making this decision? What should the
What are the responsibilities (if any) of Merck, Pfizer, and the FDA for the deaths of individuals who took the Cox-2 inhibitors? Who holds primary responsibility?
How many deaths per 100,000 people pose an acceptable risk for a drug to be viewed as marketable? Should individual patients have the right to determine if the risk is too great for them? What roles
What performance problems is the captain trying to correct?
Use the MARS model of individual behavior and performance to diagnose the possible causes of the unacceptable behavior.
Has the captain considered all possible solutions to the problem? If not, what else might be done?
List the reasons that McNerney and the author of this article identify why Boeing experienced these and possibly other unethical behaviors.Are these explanations reasonably accurate, in your opinion?
What steps is McNerney taking to improve Boeing’s ethical conduct? In your opinion, will these actions be effective? What other steps would you take, if in McNerney’s situation, to improve the
Outline the perceptual process.
Explain how we perceive ourselves and others through social identity.
Outline the reasons why stereotyping occurs and describe ways to minimize its adverse effects.
Describe the attribution process and two attribution errors.
Summarize the self-fulfilling prophecy process.
Explain how empathy and the Johari Window can improve a person’s perceptions.
Define learning and explain how it affects individual behavior.
Describe the A-B-C model of behavior modification and the four contingencies of reinforcement.
Describe the three features of social learning theory.
Describe Kolb’s experiential learning model and the action learning process.
You are part of a task force to increase worker responsiveness to emergencies on the production floor.Identify four factors that should be considered when installing a device that will get every
Contrast “personal” and “social” identity. Do you define yourself in terms of the university or college you attend? Why or why not? What are the implications of your answer for your
Several studies have reported that self-serving bias occurs in corporate annual reports. What does this mean, and how would it be apparent in these reports? Provide hypothetical examples of
Describe a situation in which you used behavior modification to influence someone’s behavior. What specifically did you do? What was the result?
Discuss the social identity issues present in this case.
What indicated Catherine’s positive evaluation of the groups described in Part 1? How did her evaluations foster her social identity?
What theory helps us understand how Catherine learned about appropriate behaviors at LJI?
Compare and contrast LJI and Fenway.
What was Catherine’s reaction after joining Fenway Waste Management, and why was her level of social identification different from that at LJI?
Is there evidence that Catherine experienced the categorization–homogenization–differentiation process? What details support your conclusion?
Use Kolb’s experiential learning model to describe the process that Intuit and other companies follow to learn from their mistakes and failures.
What perceptual problems do managers need to overcome with failures? How can these perceptual problems be minimized?
Define emotions and identify the two dimensions around which emotions are organized.
Explain how cognitions and emotions influence attitudes and behavior.
Identify the conditions that require and the problems associated with emotional labor.
Describe the four dimensions of emotional intelligence.
Summarize the effects of job dissatisfaction in terms of the exit–voice–loyalty–neglect model.
Discuss the relationships between job satisfaction and performance as well as between job satisfaction and customer satisfaction.
Distinguish affective and continuance commitment, and discuss their influences on employee behavior.
Describe five strategies to increase organizational commitment.
Contrast transactional and relational psychological contracts, and explain how they vary across cultures and generational cohorts.
After a few months on the job, Susan has experienced several emotional episodes ranging from frustration to joy about the work she has been assigned.Explain how these emotions affect Susan’s level
A recent study reported that college instructors are frequently required to engage in emotional labor.Identify the situations in which emotional labor is required for this job. In your opinion, is
The latest employee satisfaction survey in your organization indicates that employees are unhappy with some aspects of the organization. However, management tends to pay attention to the singleitem
This chapter argues that psychological contracts vary across cultures and generations. Identify some of the psychological contract expectations around which younger and older employees differ in the
Within the framework of the emotional intelligence domains of self-awareness, self-management, social awareness, and relationship management, discuss the various factors that might have led to
What competencies does Diana need to develop to be promotable in the future? What can the company do to support her developmental efforts?
Use the exit-voice-loyalty-neglect model to describe some of the behaviors of Microsoft employees who seem dissatisfied with the software company.
What factors seem to dampen employee loyalty at Microsoft? Do you think continuance commitment is weak or strong here?
Explain why motivating employees has become more challenging in recent years.
Summarize Maslow’s needs hierarchy and discuss its contribution and limitations to employee motivation.
Describe four-drive theory and explain how these drives influence motivation.
Summarize McClelland’s learned needs theory, including the three needs he studied.
Discuss the practical implications of motivation theories relating to needs and drives.
Diagram the expectancy theory model and discuss its practical implications for motivating employees.
Describe the characteristics of effective goal setting and feedback.
Summarize the equity theory model, including how people try to reduce feelings of inequity.
Identify the factors that influence procedural justice, as well as the consequences of procedural justice.

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