A survey asked customers to rate their overall satisfaction with a service company as well as the
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A survey asked customers to rate their overall satisfaction with a service company as well as the speed in responding to their requests. For both questions, a rating scale of 1–5 was used with the following guidelines: 1, poor; 2, below average; 3, above average; 4, good; and 5, excellent. Table
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Fundamentals Of Quality Control And Improvement
ISBN: 9781119692331
5th Edition
Authors: Amitava Mitra
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