Refer to Exercise 9-48. The quality improvement team, after a thorough study of the existing processes, recommended

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Refer to Exercise 9-48. The quality improvement team, after a thorough study of the existing processes, recommended some procedural changes. Data collected after the changes yielded a mean turnaround time of 40 minutes with a standard deviation of 10 minutes. If the goal value is still 60 minutes, find an upper capability index assuming normality of distribution of turnaround times. In what proportion of time will the goal be met?

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