2. On a busy Friday night in the emergency room of the hospital of a Midwestern city, a well-known singer giving a concert at the convention center was brought in after stumbling on stage and injuring her head. The local medics at the site determined it was necessary to transport her to the emergency department of the hospital. As she as wheeled into the department, she was alert, verbal, and not in immediate crisis, although she did need stitches and would need to be further reexamined for a concussion. She was also accompanied by several of her entourage who were surrounding her and had followed in several cars. Her manager was close by her side. The paramedics at the arena had done a good evaluation in ensuring she was in no crisis. Several people in the emergency room immediately were taking her picture, and people accompanying her started demanding that no one should do so. A front desk person paged you, the marketing department head, to come to the emergency department immediately. When you saw the scene, in consult with the emergency department nurse, you both agreed it was best to move the singer and her manager to an examination room. When members of her entourage protested, they were asked to quietly remain in the waiting room, although it took some convincing with security guards present.

Another problem then arose when individuals who had been waiting for some time to be triaged. began to complain. One young man stood on a chair and yelled, “Why should she get special treatment just because she can sing? I have been waiting here for an hour?” Five people started to yell in support.

What is the response?