Managing the Patient Experience case: Explain the conflict between achieving high quality/safety measures and high patient experience/satisfaction

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Managing the Patient Experience case: Explain the conflict between achieving high quality/safety measures and high patient experience/satisfaction measures.

Which of the five causes of conflict (explained in this chapter) seem to be causing the conflict in this case study? Which of the five conflict resolution styles do you think Mr. Jackson is using? Explain why you think it is or is not a good style to use in this case.

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