Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, ©

and performance measures for the balanced scorecard.

REQUIRED For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.LO1

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Perspectives Internal business process Customer Learning and growth Financial Strategic Objectives Acquire new customers Increase shareholder value Retain customers Improve manufacturing quality Develop profitable customers Increase information-system capabilities Increase proprietary products Enhance employee skills On-time delivery by suppliers Performance Measures Percentage of defective product units Return on assets Number of patents Employee turnover rate Net income Customer profitability Percentage of processes with real-time feedback Return on sales Average job-related training hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Profit per salesperson Percentage of error-free invoices Customer cost per unit Sc