Value chain and customer relationship management. A recent annual report of Ford Motor Company included the following

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Value chain and customer relationship management. A recent annual report of Ford Motor Company included the following comments:

“Delivering great value to our customers. That’s our passion . . .

Throughout Ford Motor Company, we’re focused on improving the quality and value of our products and speeding delivery to market.”

1. Who are the customers ofmanagement accounting?

2. Flow may the value of management accounting systems to the customers of management accounting be enhanced?

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Cost Accounting A Managerial Emphasis

ISBN: 9780131971905

4th Canadian Edition

Authors: Charles T. Horngren, George Foster, Srikant M. Datar, Howard D. Teall

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