=+3 Re-read the Operations in practice box, Ryanair reforms its view of service quality. What does this

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=+3 Re-read the ‘Operations in practice box’, ‘Ryanair reforms its view of service quality’. What does this example tell us about the trade-off between service quality and cost?

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Essentials Of Operations Management Enhanced

ISBN: 9781292238845

2nd Edition

Authors: Nigel Slack; Alistair Brandon-Jones

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