Consumers increasingly book their hotel rooms via the Internet. When you shop for a room on the

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Consumers increasingly book their hotel rooms via the Internet. When you shop for a room on the Internet, what attracts you to a specific hotel? Do you feel most guests “shop” the Internet in the same manner? List at least three things that you feel impact a guest’s decision to select a particular hotel when reserving rooms on the Internet.

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Hotel Operations Management

ISBN: 978-0134337623

3rd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

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