In the service department of the Glenn-Mark Auto Agency, mechanics requiring parts for auto repair or service

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In the service department of the Glenn-Mark Auto Agency, mechanics requiring parts for auto repair or service present their request forms at the parts department counter. The parts clerk fills a request while the mechanic waits. Mechanics arrive in a random (Poisson) fashion at the rate of 40 per hour, and a clerk can fill requests at the rate of 20 per hour (exponential). If the cost for a parts clerk is $6 per hour and the cost for a mechanic is $12 per hour, determine the optimum number of clerks to staff the counter. (Because of the high arrival rate, an infinite source may be assumed.)

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Operations Management For Competitive Advantage

ISBN: 1572

11th Edition

Authors: Richard B. Chase, F. Robert Jacobs

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