Questions and Answers of Essentials Of Management

Caterpillar is the world’s leading maker of earth-moving machinery and supplier of agricultural equipment. The software for its Dealer Business System(DBS), which it licenses to its dealers to help
The Warm and Toasty Heating Oil Company in Glasgow, Scotland used to deliver heating oil by sending trucks that printed out a ticket with the number of gallons of oil delivered that was placed on
What are some of the ways a firm overcome user resistance to new project implementations?
How should information systems projects be selected and managed?• Explain the difference between tangible and intangible benefits.• List six tangible benefits and six intangible benefits.• List
What are the alternative methods for building information systems?• Define the traditional systems life cycle and describe its advantages and disadvantages for systems building.• Define
11-18 How do each of the following types of systems acquire and represent knowledge:Expert system, case-based reasoning, neural network?
How did Web 2.0 tools help TCS to manage knowledge and collaboration among its employees?
Describe the collaboration tools used at TCS.What benefits did TCS reap from these tools?
Describe the growth of knowledge management systems at TCS. How have these systems helped TCS in its business?
This project will give you experience using shopping bots to search online for products, find product information, and find the best prices and vendors.Select a digital camera you might want to
This project gives you an opportunity to learn how to use Excel’s PivotTable functionality to analyze a database or data list. Use the data file for Online Management Training Inc. described
Why is the balanced scorecard method a leading methodology for understanding the most important information needed a firm’s executives? How is related to business performance management?.
What types of systems are used for enterprise-wide knowledge management and knowledge work, and how do they provide value for businesses?• Define knowledge management and explain its value to
What are the business benefits of using intelligent techniques in decision making and knowledge management?• Define an expert system, describe how it works, and explain its value to business.•
How do BI and business analytics support decision making?• Define and describe business intelligence and business analytics.• List and describe the elements of a BI environment.• List and
What are the different types of decisions and how does the decision-making process work?• List and describe the different decision-making levels and groups in organizations and their
List and describe the main activities involved in building an e-commerce presence.
Describe the six features of social commerce. Provide an example for each feature, describing how a business could use that feature for selling to consumers online.
Will Walmart be successful against Amazon.com? Explain your answer.
What role does information technology play in each of these businesses? How is it helping them refine their business strategies?
Compare Walmart’s and Amazon’s business models and business strategies.
10-15 Analyze Walmart and Amazon.com, using the competitive forces and value chain models.
Form a group with three or four of your classmates. Select two businesses that are competitors in the same industry and that use their websites for electronic commerce. Visit these websites. You
This project will help develop your Internet skills in evaluating commercial services for hosting an e-commerce site for a small start-up company.
Pick one e-commerce company on the Internet—for example, Ashford, Yahoo, or Priceline. Study the web pages that describe the company and explain its purpose and structure. Use the web to find
Explore the Web sites of the following companies: Eurosparkle, Promod, Kingfisher plc, and ebookers.com. Determine which of these Web sites would benefit most from adding a company-sponsored blog to
Columbiana is a small, independent island in the Caribbean that has many historical buildings, forts, and other sites along with rain forests and striking mountains. A few first-class hotels and
How have social technologies changed e-commerce?
The mobile platform may not make desktop PCs obsolete, but corporations will have to change their business models to adjust to this shift. Do you agree? Why or why not?
How does the Internet change consumer and supplier relationships?
What issues must be addressed when building an e-commerce presence?• List and describe the four types of e-commerce presence.
What is the role of m-commerce in business, and what are the most important m-commerce applications?• List and describe important types of m-commerce services and applications.• Describe common
How has e-commerce affected business-to-business transactions?• Explain how Internet technology supports business-to-business electronic commerce.• Define and describe exchanges and explain how
How has e-commerce transformed marketing?• Explain how social networking and the wisdom of crowds help companies improve their marketing.• Define behavioral targeting and explain how it works at
What are the principal e-commerce business and revenue models?• Summarize the three main types of e-commerce.• Name and describe the principal e-commerce business models.• Name and describe the
10 - 1 What are the unique features of e-commerce, digital markets, and digital goods?• Name and describe four business trends and three technology trends shaping e-commerce today.• List and
What are the sources of data for analytical CRM systems? Provide three examples of outputs from analytical CRM systems.
What are three reasons a company would want to implement an enterprise resource planning (ERP) system and two reasons it might not want to do so.
Describe two operational activities and two business decisions that were improved by Celcom’s new CRM capabilities.
How effective was this solution? How did it affect the way Celcom ran its business and its business performance?
Describe Celcom’s solution to its problem.What people, organization, and technology issues did the solution have to address?
What was Celcom’s business strategy and what was the role of customer relationship management in that strategy?
9-13 What was the problem at Celcom that was described this case? What people, organization, and technology factors contributed to this problem?
With a group of three or four students, use the web to research and evaluate the products of two vendors of enterprise application software. You could compare, for example, the SAP and Oracle
Third party logistics providers provide transportation, consolidation, forwarding and customs brokerage, warehousing, fulfillment, distribution and virtually any logistics and trade-related services
In this exercise, you’ll use database software to develop an application that tracks customer service requests and analyzes customer data to identify customers meriting priority treatment.Prime
Office Depot is a global supplier of office supply products and services in 59 countries. The company tries to offer a wider range of office supplies at lower cost than other retailers by using
What advantages does a firm gain by implementing a social CRM application?
If a company wants to implement an enterprise application, it had better do its homework. Discuss the implications of this statement.
Supply chain management is less about managing the physical movement of goods and more about managing information. Discuss the implications of this statement.
What are the challenges that enterprise applications pose and how are enterprise applications taking advantage of new technologies?• List and describe the challenges enterprise applications
How do customer relationship management systems help firms achieve customer intimacy?• Define customer relationship management and explain why customer relationships are so important today.•
How do supply chain management systems coordinate planning, production, and logistics with suppliers?• Define a supply chain and identify each of its components.• Describe some of the issues that
How do enterprise systems help businesses achieve operational excellence?• Define an enterprise system and explain how enterprise software works.• List the business processes supported by
Describe four reasons mobile devices used in business are difficult to secure.
Describe three spoofing tactics employed in identity theft by using information systems.
8-16 Describe some of the weaknesses exploited by malware.
8-15 Explain how a cyberattack can be carried out.
8-14 Describe some of the main points of the Network and Information Security (NIS)Directive.
8-13 What is a botnet?
With a group of three or four students, use the web to research and evaluate security products from two competing vendors, such as for antivirus software, firewalls, or antispyware software. For each
This project will help develop your Internet skills in using the web to research and evaluate security outsourcing services.
This project uses spreadsheet software to calculate anticipated annual losses from various security threats identified for a small company.Mercer Paints is a paint manufacturing company located in
A survey of your firm’s IT infastructure has identified a number of security vulnerabilities.Review the data about these vulnerabilities, which can be found in a table in MyMISLab. Use the table to
Gifty is an online e-tailer for handmade gifts. Customers can purchase either via its Web site or via a mobile app. Prepare a security analysis for this Internetbased business. What kinds of threats
Suppose your business had an e-commerce website where it sold goods and accepted credit card payments. Discuss the major security threats to this website and their potential impact. What can be done
Who poses the biggest security threat – insiders or outsiders?
Security isn’t simply a technology issue, it’s a business issue. Discuss.
What are the components of an organizational framework for security and control?• Define general controls and describe each type of general control.• Define application controls and describe each
What is the business value of security and control?• Explain how security and control provide value for businesses.• Define computer forensics and explain what it is used for.
Why are information systems vulnerable to destruction, error, and abuse?• List and describe the most common threats against contemporary information systems.• Define malware and distinguish among
How do social search, semantic search, and mobile search differ from searching for information on the web by using conventional search engines?
Compare Web 2.0 and Web 3.0.
How is RFID technology helping the Allianze University College of Medical Sciences library to detect and prevent the theft of books?
What kind of technology does your school or university library use? Does IT play a crucial role in managing operations?
How can RFID technology simplify basic library processes like the lending and returns of books?
Form a group with three or four of your classmates. Compare the capabilities of Apple’s iPhone with a smartphone handset from another vendor with similar features. Your analysis should consider the
This project will help develop your Internet skills in using web search engines for business research.
In this project, you’ll use the web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.
BD sells medical devices and instrument systems to hospitals, health clinics, medical offices, and laboratories in over 50 countries. The company employs over 30,000 people around the world,
Your company supplies ceramic floor tiles to Leroy Merlin, Bricorama, and other home improvement stores in France. You have been asked to start using radio frequency identification tags on each case
What are some of the issues to consider in determining whether the Internet would provide your business with a competitive advantage?
Does anyone own the Internet?Discuss how the Internet is currently governed and consider whether countries should be able to impose its own rules on the Internet within their own borders.
It has been said that within the next few years, smartphones will become the single-most important digital device we own. Discuss the implications of this statement.
What are the principal technologies and standards for wireless networking, communications, and Internet access?• Define Bluetooth, Wi-Fi, WiMax, and 3G and 4G networks.• Describe the capabilities
How do the Internet and Internet technology work, and how do they support communication and e-business?• Define the Internet, describe how it works, and explain how it provides business value.•
What are the different types of networks?• List and describe the different types of physical transmission media.• Distinguish between a LAN, MAN, and WAN.
What are the principal components of telecommunications networks and key networking technologies?• Describe the features of a simple network and the network infrastructure for a large company.•
Discuss how the following facilitate the management of big data: Hadoop, in-memory computing, analytic platforms.
Define web mining and describe the three ways that web mining looks for patterns in data.
6-16 What are the main advantages and disadvantages of having multiple databases in a distributed architecture? Explain.
6-15 Identify some of the business intelligence features included in SAP’s business software suite.
6-14 Explain why distributed architectures are flexible.
6-13 Explain the role of the database in SAP’s threetier system.
With your team of three or four students, select an online database to explore, such as AOL Music, iGo.com, or the Internet Movie Database. Explore one of these websites to see what information it
This project develops skills in searching online web-enabled databases with information about products and services in faraway locations.Your company, Caledonian Furniture, is located in Cumbernauld,
In this exercise, you will use database software to design a database for managing inventory for a small business. Sylvester’s Bike Shop, located in San Francisco, California, sells road, mountain,
Your industrial supply company wants to create a data warehouse from which management can obtain a single corporate-wide view of critical sales information to identify bestselling products, key
Iko Instrument Group, a global supplier of measurement, analytical, and monitoring instruments and services based in the Netherlands, had a new data warehouse designed to analyze customer activity to
What are the consequences of an organization not having an information policy?

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