Questions and Answers of Essentials Of Management

Can an employee relations manager really be working while he is chasing down wild turkeys in the woods? LO.1
What impact might the ROWE experiment have on the recruitment and retention of workers? LO.1
What resources do I control for accomplishing my tasks? LO.1
What measures will be used to evaluate my performance? LO.1
Who do I need to interact with and influence to achieve my goals? LO.1
How much support can I expect when I ask others for assistance? LO.1
In about 35 words, write the job description for(a) a restaurant manager, (b) the top executive at Target, and (c) the head coach of one of your favorite athletic teams. LO.1
Why is job rotation often more exciting to workers than job enlargement? LO.1
What are the benefits of frequent job rotation for a person who would like to become a high-level manager? LO.1
How might a customer-service representative who works at the call center for a consumer electronics company craft his or her job? LO.1
How well suited would a work schedule of three 13 1/3-hour days per week be for an employee whose job demanded considerable creativity? LO.1
Would you be satisfied as a telecommuter? Why or why not? LO.1
How would a manager know if the jobs he or she supervised fit well into a high-performance work system? LO.1
How does this case relate to job design? LO.1
What recommendations might you offer Serge Staglione for making the position of subshop preparer more satisfying? LO.1
What else can Staglione do to find out what is lacking in the job of sub shop preparer? LO.1
What might management at New Wave Machinery do to make hoteling a bigger success? LO.1
How should management respond to the service technician’s suggestion that they take a pay cut to save the company money? LO.1
What should management do to find out if the decision to move to hoteling is successful? LO.1
Describe the bureaucratic organization structure and discuss its advantages and disadvantages. LO.1
Explain the major ways in which organizations are divided into departments. LO.1
Describe three modifications of the bureaucratic structure. LO.1
Identify key factors that influence the selection of organization structure. LO.1
Specify how delegation, empowerment, and decentralization spread authority in an organization. LO.1
Identify major aspects of organizational culture. LO.1
Describe key aspects of managing change, including gaining support for change, and the DICE framework for successful change management. LO.1
Small and medium-sized companies are often eager to hire people with about five years of experience working in a large, successful bureaucratic firm like IBM or General Foods. What might be the
What is the basis for departmentalization in the last hospital you visited, read about, or saw on television?Explain the basis for your answer. LO.1
Describe the culture of a highly visible organization such as Wal-Mart or Starbucks. Perhaps make firsthand observations should you be visiting either one of these establishments. Use the dimensions
What can first- and middle-level managers, as well as team leaders, do about shaping the culture of a firm? LO.1
How can a manager tell whether an employee is resisting change? LO.1
What do you see as the advantages and disadvantages of breaking up Microsoft? LO.1
Draw an organization chart to reflect the new proposed Microsoft. Draw only the major organizational units and one organizational layer below.Compare your structure to those developed by other
Why does this story belong in a chapter that deals with organization change? Shouldn’t the Coke story be placed in a chapter exclusively about marketing? LO.1
In what ways does the Coca-Cola Co. transformation require changes in the attitudes of employees and in the organizational culture? LO.1
What advice can you offer Isdell Minnick, and her successor to make the Coca-Cola Co. even more successful? LO.1
Explain how human resource management is part of business strategy. LO.1
Describe the components of organizational staffing. LO.1
Present an overview of recruitment and selection. LO.1
Present an overview of employee orientation, training, and development. LO.1
Explain the basics of a performance evaluation system. LO.1
Summarize the basics of employee compensation. LO.1
Understand the role of labor unions in human resource management. LO.1
Identify two skills you would enter into the Workforce Management Initiative if you were an IBM employee. LO.1
Do you think the Workforce Management Initiative should include both hard (technical or discipline related) and soft (interpersonal)skills? Explain your reasoning. LO.1
How ethical is it for Southwest managers and HR specialists to make observations about the behavior of job candidates even when the candidates do not know that they are being evaluated? LO.1
How good a predictor of how people will perform on the job is spontaneous behavior, such as seeming bored or distracted when watching other job candidates make presentations? LO.1
Have I visited the organization’s Web site to learn more about the company, and done an Internet search to read a few articles about the company? LO.1
Have I investigated which style of clothing (such as business formal versus business casual) would be preferred by HR and the interviewing manager? LO.1
Do I plan to look relaxed and fresh during the interview by resting, exercising, and showering as close to interview time as feasible? LO.1
Have I rehearsed a discussion of my strengths and areas for needed development? LO.1
Have I rehearsed a scenario of how I solved a difficult job problem or took care of an emergency? LO.1
Can I describe my job and educational history without hesitation? LO.1
Am I prepared to put away my cell phone (and keep it turned off) or personal digital assistant during the entire interview? LO.1
Will I be able to resist the temptation of frequently glancing at the interviewer’s computer monitor? LO.1
Do I have a few intelligent questions in mind to ask the interviewer? LO.1
Am I prepared to listen to the interviewer as well as ask questions? LO.1
Will I ask questions about the nature of the work and challenges instead of asking about factors such as vacation time and personal leave time? LO.1
Will I be able to refrain from making negative statements about people I worked with in the past? LO.1
Will I be able to give examples of how I have been a team player? LO.1
Will I be able to give examples of having taken on some leadership responsibility (even for a project)? LO.1
Am I prepared to look relaxed and smile frequently? LO.1
Am I prepared to make a few comments about current events if the topic is relevant to the interview? LO.1
Am I prepared to explain how I would like to make a contribution? LO.1
Will I be able to refrain from talking about how this job will give me the experience I need to achieve my career goals? LO.1
Will I make only statements of facts about me that can be verified? LO.1
If the job interests me, will I have enough courage to indicate that I would accept an offer? LO.1
After the interview is completed will I remember to thank the interviewer for his or her time? LO.1
What is your opinion about paying human resource managers as much as managers in other functions such as marketing, operations, and finance? LO.1
If you were applying for a professional position in your chosen field, what would be your reaction to being fingerprinted as part of the screening process? LO.1
Why should a manager who does not work in the human resources department be familiar with the various aspects of staffing? LO.1
Noted psychologist David McLelland once said,“They say you can teach a squirrel to fly. But it’s easier to hire the eagle.” Assuming the statement is true, what implications does the statement
What have you learned about staffing that you might apply to your own job search? LO.1
What would be the advantages and disadvantages to the organization and individuals if a company abolished performance evaluations? LO.1
What is your opinion of the ethics of American business firms reducing healthcare benefits and pensions of retirees to help compete against foreign manufacturers? LO.1
What advice would you offer the trucking company about recruiting retired baby boomer couples as drivers? LO.1
Would the trucker in question really be hiring two people to do the job of one trucker? LO.1
What other out-of-the-ordinary recruiting source for truckers could you offer this company, as well as other truckers? LO.1
What advice can you offer the trucking company in question to avoid practicing job discrimination against young applicants for their trucking jobs? LO.1
How fair is it for the recruiters described here to reject candidates because they display poor manners, such as receiving e-mail messages during the job interviews or while talking to the human
Of what significance is it if the candidate who is waiting reads the National Enquirer instead of the company annual report? LO.1
How valid is the management recruiter’s belief that the way a person drives is related to job performance in aspects of a job that does not involve driving? LO.1
What lessons do these recruiters have for graduates seeking entry-level technical and professional jobs? LO.1
Appreciate the importance of multinational corporations and outsourcing in international business. LO.1
Recognize the importance of sensitivity to cultural differences in international enterprise. LO.1
Identify major challenges facing the global managerial worker. LO.1
Explain various methods of entry into world markets. LO.1
Pinpoint success factors in the global marketplace, and several positive and negative aspects of globalization. LO.1
Describe the scope of diversity, the competitive advantage, and potential problems of a culturally diverse workforce. LO.1
Summarize organizational practices to encourage diversity. LO.1
Based on whatever first-hand evidence you have, to what extent do you think McDonald’s is culturally diverse? LO.1
What is Alvarez referring to when he says that diversity is part of the organizational fabric at McDonald’s Corp.? LO.1
To what extent do you think Black Enterprise magazine is being discriminatory toward majorities in making its diversity awards? LO.1
To reduce the trade deficit, and to slow the outsourcing(or “offshoring”) of U.S. jobs, many people encourage Americans to insist on purchasing consumer goods made in the United States. What are
Identify a profit-making enterprise that does not have to be bothered with international trade, and for whom international competition is not a threat. LO.1
What can you do in your career to help reduce the threat that your job will be outsourced to another country? LO.1
How can a management team justify dealing with a subcontractor based in a country in which human rights are being widely violated? LO.1
What steps can you take, starting this week, to ready yourself to become a multicultural worker? LO.1
Suppose an African American couple opens a restaurant that serves African cuisine, hoping to appeal mostly to people of African descent. The restaurant is a big success, yet the couple finds that
What do you see as two advantages and disadvantages of employee network groups to both the individual and the organization? LO.1

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